Refund policy
Exchange & Returns
All of our apparel is printed to order. Each piece is made for the person who buys it, so we cannot offer returns or exchanges for change of mind, the wrong size, or the wrong colour once production has started.
Please check the size guide on the product page before you order. If you are between sizes, we recommend sizing up.
What we can help with
Contact us within 7 days of delivery if:
- the print is incorrect
- the item arrived damaged or faulty
- you received the wrong product
- the parcel is lost in transit
Email us with:
- your order number
- a short description of the issue
- clear photos of the item and the problem (a short video helps if it arrived damaged)
If the claim is approved, we will arrange a replacement or a refund. Please do not post anything back unless we ask you to.
What we cannot accept
- Change of mind
- Ordered the wrong size or colour
- Worn, washed, stained, or altered items
- Underwear, socks, swimwear, and other hygiene items
Exchanges
We do not offer free size exchanges. If you need a different size, you will need to place a new order. We can only replace an item if it is faulty, misprinted, or the wrong product was sent.
Cancellations
We can cancel and refund an order only before it goes into production. Once printing has started, the order cannot be changed or cancelled.
Refunds
Approved refunds are returned to the original payment method. Please allow extra time for your bank to process the refund.
Lost or delayed parcels
If tracking shows the parcel as delivered but it has not arrived, contact us straight away with your order number. We will investigate with the fulfilment partner. Delivery to the address provided at checkout is treated as complete if the courier marks the parcel as delivered.
Australian Consumer Law
Nothing in this policy limits your rights if a product is faulty, not as described, or not of acceptable quality.